I'm translating a form in which people can select items they'd like to volunteer for. For example: "Organize and Event."

One of the items is "Phone Banking" which refers to making phone calls, potentially in a call center. According to Wikipedia: "A political campaign strategy to collect voter data and get out the vote."

Without your input I might just use "Call Center":

Centro de Atención

But I'm not actually sure if "Phone Banking" occurs in a call center.

I bet there are other options, and look forward to your input.

  • When you say Phone Banking do you mean operating your bank account over the telephone? This would be its usual meaning in the dialect spoken in south east England.
    – mdewey
    Jan 13, 2019 at 13:38
  • You can say "banca telefónica". If you want to use "centro de atención", you could say "centro de atención telefónica".
    – Gustavson
    Jan 13, 2019 at 14:58
  • 2
    @mdewey I do not mean doing banking over the telephone. In this case "phone banking" refers to "A political campaign strategy to collect voter data and get out the vote".
    – MikeiLL
    Jan 13, 2019 at 16:09
  • @Gustavson would "banca telefónica" indicate the activity of political campaigning as opposed to referring to making financial transactions with a bank over the phone?
    – MikeiLL
    Jan 13, 2019 at 16:12
  • 2
    Note that phone banking doesn't exclusively refer to political operations. You can phone bank to request donations, or similar things. Jan 13, 2019 at 16:39

1 Answer 1


An option that fits your example would be captación telefónica, or captación por teléfono.

The term captación is the one commonly used in Spanish to talk about targeting and recruitment of people for your cause: campaña de captación, estrategias de captación, etc.

1. f. Acción y efecto de captar.

4. tr. Atraer a alguien o ganar su voluntad o afecto.
5. tr. Atraer, conseguir o lograr benevolencia, estimación, atención, antipatía, etc., de alguien. U. t. c. prnl.

And telefónica / por teléfono just means "by phone".

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