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As in more "experienced" customer service agent

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Agente lider could be –  Emilio Gort May 9 at 2:16
    
Can you provide some more context, please? A simple term like this is almost never possible to translate directly without a lot of context. –  Flimzy May 9 at 23:16

4 Answers 4

The term 'senior agent' in the meaning of 'seasoned agent', which is what you seem to want, is not directly translatable into spanish.

Spain (this is old enough that it is also related to other spanish-speaking countries) has a learning system at work that makes people start as apprentices (Aprendiz) and then jump to fully featured workers as second-class handworkers (Oficial de segunda). These can, with experience, become first-class handworkers (Oficial de primera) with the same workload and kind of work. It just happens that they get more salary, and also that in the absence of a team leader they become the team's head.

Problem is that Oficial de primera is mainly used in handworking professions (builder, labourer, carpenter) but not in places where we would use 'agent' in English.

On the wild, I would use experimentado (seasoned) or superior.

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You can also use experto that describes much more the experience and expertise. –  Joze May 14 at 11:27

In Spain we take some English terms and don't traslate them, maybe Senior agent just mean "Agente senior" in Spanish.

For example, in some companies, the ranges are "Programador junior" or "Programador senior".

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Agree with you and the same happens in Mexico, my job title is "Programador Senior", senior pronounced as "sinior". –  Alfredo Osorio May 9 at 14:39
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It is amusing or depressing or, depending on your point of view, maybe a bit of both to note that "junior" and "senior" are really Latin words, used in these contexts by people who certainly have no idea of their etymology. –  Michael Wolf May 9 at 22:33

The term I would use would be "Gerente" or "Supervisor" which falls into the the category of Senior Agent/ Supervisor

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There may be regional differences, but at least in the South American job market it is common to directly use the terms senior, semi senior, junior for office job titles.

So, in your example you could say Ejecutivo senior de atención al cliente, or Ejecutivo de atención al cliente senior.

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